Ascend provides its customers 100% satisfaction guarantee !

Ascend is committed to resolve all issues to the satisfaction of the customer be it product or service related. Ascend has a Product return policy for the customers and all product related requests will be processed in line with the policy. Please refer 'Product Return Policy' on the website.

Ascend had trained its entire staff to provide the best of the services to its customers. Ascend had also laid guidelines for its distributors relating to Customer servicing. The company has created an exclusive Customer Care department & a Grievance Redressal Committee to attend to and resolve all customer queries/issues.

Any Customer of Ascend can easily get his/her problem resolved by :

• Contacting the distributor who had been providing/ supplying him/her the products.
• Raise a complaint on the website from the “Complaint registration” section on the home page.
• Visit the nearby Ascend Shopee/Office and lodge a complaint.
• Email to customercare@myascend.in with all relevant information
• Call Customer care department on +91 98112 23455 and register his/her complaint.
• Or send a mail to Awe-Inspiring Products and Services Pvt Ltd. Customer Care/ Grievance Redressal Committee, Ascend House #3E, A1, Sector 10, Noida, Gautam Budh Nagar, Uttar Pradesh - 201301

All customer complaints will be addressed and resolved within a maximum of 45 days from the receipt of the complaint.